Terms & Conditions

Customer Policies

Serena Cleaning Services LLC provides professional residential and commercial cleaning services. By booking a cleaning services. By booking a cleaning service with Serena Cleaning LLC, customers agree to the policies and terms described on this page.

Booking Policy

Customers may book Serena Cleaning Services LLC services through our website or approved booking methods. A booking is confirmed once the required booking information and payment or payment authorization have been received.

Cancellation Policy

Customers may cancel or reschedule a cleaning at least 24 hours before the scheduled appointment without a cancellation fee. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. The $50 deposit is non-refundable for cancellations made less than 24 hours before the appointment or for no shows.

Rescheduling Policy

Customers may request to reschedule a cleaning at least 24 hours before the scheduled appointment. Rescheduling is subject to cleaner avaibality.

Payment Policy

A $50 deposit is required to reserve your cleaning appointment. The deposit will be applied toward the total service price. The remaining balance is due immediately upon completion of the cleaning service.

Customer may also choose to pay the full amount online when booking.

If the remaining balance is not paid upon completation of the service, the outstanding

balance remains due and must be paid promptly.

Refund & service Issues

If a customer is dissatisfied with a cleaning, they should contact Serena Cleaning Services LLC as soon as possible. Serena will review the concern and determine an appropriate resolution.

Property Access

Customers are responsible for providing safe and timely access to the property at the scheduled appointment time.

Pets

Customers should inform Serena about pets before the cleaning. Pets may need to be secured during the service for the safety of the cleaner.

Valuable & Fragile Items

Customers should secure cash, jewerlry important documents, and fragile or valuable items before cleaning.

Damage & Complaints

Customers should report any damage or services concerns to Serena Cleaning Services LLC as soon as possible after cleaning.

Cleaner Safety

Serena Cleaning Services LLC reserves the right to refuse or stop a cleaning if the property or conditions are unsafe.

Customer Responsibilities

Customers are responsible for providing accurate booking information, access to the property, and any special instructions needed to complete the service.

Tips

Tips are optional and are not required. Customers may tip their cleaner directly if they wish.

Privacy Policy

Serena Cleaning Services LLC respect your privacy. We may collect personal information such as your name, email adress, phone number, service adress, booking details, and payment-related information when you use our website or book a cleaning service.

We use this information to process bookings, communicate with customers, provide cleaning services, process payments, improve our services, and maintain business records.

We do not sell or rent customer's personal information. We may share information with trusted service providers when necessary to operate our business, such as payment processors, booking platforms, or technology providers.

We take reasonable measures to protect your personal information and maintain the privacy and security of customer data.

By using our website or booking our services, you agree to this privacy policy. We may update this policy from time to time, and any changes will be posted on this page.